Frequently Asked Questions

Where Do You Deliver?

We deliver directly to your door anywhere within South Africa. We also deliver to Swaziland, Lesotho, and Namibia. Please contact us and make prior arrangement if you'd like for us to deliver to a country not listed above.

How Much Is Delivery?

Delivery to main centres within South Africa is free for orders over R350. Orders with a value below R350 attract a R90 delivery fee per shipment. 
Delivery to Swaziland, Lesotho, or Namibia will carry delivery charges. Please contact us contact us prior to placing your order to discuss these charges.

How Quickly Will I Receive My Order?

Area Delivery Time (days)
Gauteng 1-2
Limpopo 2
Free State 2
Mpumalanga 2
Eastern Cape 2-3
Northern Cape 2-3
Kwazulu-Natal 1-2
Western Cape 2
North West Province 2-4

Deliveries will arrive by 05:00pm or the next working day.

Can You Expedite My Delivery?

If you need your order delivered quicker than our standard delivery service, an Express Delivery Service can be arranged at an additional surcharge. Please contact us contact us prior to placing your order.

What Are My Payment Options

  • PayGate
  • PayFast
  • EFT
  • Zapper
  • i-Pay(Instant EFT)
  • SnapScan
  • Purchase Order (Account Holders Only)

Do I Need To Send Proof Of Payment?

In order to process payments quicker, you may send us your proof of payment using your order number as reference

How Do I Track My Order?

We will email you a tracking link once your order has been dispatched, if you don't recieve this link check your spam folder then contact our sales team and they will assist you.

Can I Return My Purchase?

If you are not happy with your purchase you can return it within the first 15 days of receipt. We will collect the products at our cost and provide you with a full refund. In order for this to be applicable, the following basic conditions must be met:

  • Products are returned unopened, in their original packaging, and in a saleable condition.
  • Proof of purchase needs to be presented should we request it.
  • Refunds will be processed subject to a final inspection once received back in our warehouse.

Refunds are processed subject to a final inspection once received back in our warehouse. Returns need to be requested by contacting returns@livecopper.co.za

What If I Ordered The Wrong Products?

We will take back the products for a full refund within the first 15 days of receipt. After that period, provided that the products are unopened and are in their original packaging, we will charge a 15% transport recovery, and restocking fee. The fee is calculated at 15% of the gross value of the goods taken back.

What Is The Warranty On Your Products

Our products carry a 12 month warranty from date of purchase, unless otherwise stated.

Do I Have To Register An Account?

Registering an account is optional. You have the option to create an account or checkout as a guest. However, when you do create an account, you are able to view your order history and save your details for faster checkout on future purchases.

I Have Forgotten My Password, What Do I Do?

Head over to the account recovery page

Can I Change My Order Once I've Submitted It?

Yes. However, it is advisable to change your order as soon as possible to avoid delaying your order. Please contact us contact us to amend your order. We will try to accommodate your request as best we can.

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